Help answers
Short answers to common questions about Solution Oriented Society, with steps where they help.
The same answers are on one long page at Help.
About SOS
What SOS is, who it is for and how it works.
- Can I try SOS without an account?
- How old do I have to be to use SOS?
- Is SOS free? Will it always be?
- Is there an iPhone or Android app?
- What are the five pillars?
- Why do you ask my birthday and health questions?
- How are the tenets grouped into families?
- What if two tenets pull against each other?
- What is the Human Accord?
- Which browsers work with SOS?
- Why did the tenets change?
- Can I suggest a better wording for the Accord?
Getting started
Your first day, finding tools and using search.
- How do I find a tool?
- How do I report a problem or suggest something?
- How do I use search?
- There are too many tools. Where do I begin?
- What is the Help button and how do I move it?
- What should I do first?
- What do XP, levels, quests and credentials mean?
- What does the Log button do?
- What is on the Home screen?
- How do I replay the tutorial?
Account and sign-in
Signing in, passwords, your email address and staying signed in.
- How do I change my email address?
- How do I change my password?
- I can't sign in
- I forgot my password
- I forgot which email I used to sign up
- It says my password is wrong
- My password reset link says "expired" or "invalid"
- Why do I keep getting signed out?
- Change email says I can't yet
- How do I sign in with a code from my email?
- How do I sign out of my other devices?
- I can't open my old email. How do I get back in?
- It asks me to confirm my age
- It keeps sending me back to the setup questions
- It says I'm too young. Why was my account closed?
- It says too many requests or too many attempts
- My account is suspended. What can I do?
- Sign-up says my email or username is already used
- What are the password rules?
- Why can other people see my username? Can I change it?
- It asks me for a code when I sign in
- What does Keep me signed in do?
- Where is Face ID or fingerprint sign-in?
Email from SOS
Verification and reset emails, and what to do when they do not arrive.
- Do I have to verify my email?
- I got a password changed email I didn't expect
- I'm not getting emails from SOS
- My verification email never came
- I got a new sign-in email. Was it me?
- The app says email isn't working right now
- The verification link says expired or already used
- Which emails does SOS send me?
Safety and crisis help
Where to turn right now, and what SOS can and cannot do in an emergency.
- I need to talk to someone right now
- I wrote something dark in my journal. Will anyone see it?
- I'm worried about someone else
- Is SOS an emergency service?
- What is SOS Mode and how do I open it?
- Is it safe to meet people I find on SOS?
- Is the money information financial advice?
Privacy and your data
What SOS keeps, who can see it, and how to download or delete it.
- Can staff read my journal or mood notes?
- How do I delete my account?
- How do I download my data?
- What does Usage Analytics do and how do I turn it off?
- Why is my data gone on a new phone or browser?
- How do I ask for a copy, correction or removal of my data?
- I forgot my vault PIN
- My download is missing some things
- What happens to my data when I delete my account?
- Which of my information stays only on this device?
- Who can see my profile and posts?
Community rules and reporting
Posting rules, and how to report, block or mute.
- How do I block, mute or hide someone?
- How do I report a post or person?
- I saw a post about someone hurting themselves
- Someone is bothering me
- What are the community rules?
- How do I unblock or unmute someone?
- My post was removed. Why?
- What happens after I report something?
Settings
Where each setting is and what it does.
- Can I use light mode or change the colors?
- Can I use SOS in Spanish or another language?
- Do I have to pay? What is Plans and Support?
- How do I change what is on my Home screen?
- How do I edit my profile?
- How do I hide tools I don't use?
- How do I send feedback and see my past reports?
- How do I switch between pounds and kilograms?
- How do I turn notifications on or off?
- What can I do in Security settings?
- Where are my privacy settings?
- Where do I find a setting?
- Why don't I get reminders?
- Can I change the date format, time format or currency?
- Can I connect my watch, Fitbit or Apple Health?
- Can I hide calorie and weight numbers?
- How do I change my country for crisis numbers?
- How do I set my weekly schedule?
- How do I set up the Encrypted Vault?
- What do the calendar sync settings do?
- What does Clear All Local Cache do?
- What does Do Not Disturb do?
- Where are the people I blocked or muted?
- Where do I set calorie and nutrient targets?
- Which email do I sign in with, and where can I see it?
- How do the vault auto-lock and erase options work?
- What are Scheduling Rules?
- What does Icons and Personalization change?
- What is Design Your Week?
- What is My Levels and why are its numbers empty?
- Where do I find the app version?
Mental health and wellness
Check-ins, mood, journal, sleep, medications and calming tools.
- How do I add my medications?
- How do I do the daily check-in?
- How do I log my sleep?
- How do I track my mood?
- How do I write a journal entry? Is it private?
- Will SOS remind me to take my medication?
- How do I add my allergies? Does SOS warn me?
- How do I find a therapist?
- How do I retake a quiz or see my past results?
- How do I use the breathing exercises?
- The check-in is too long. Is there a quick version?
- Where are the guided meditations?
- Where do I log blood pressure, blood sugar and weight?
- Where does my sleep log live?
- How does the cycle tracker work?
- What are the CBT and DBT tools?
Food, exercise and body
Logging food and workouts, and reading the numbers.
- Food search says it is busy or fails
- How do I log a workout?
- How do I log what I ate?
- How is my calorie goal worked out?
- I can't find my food
- How do I add my own recipe?
- How do I build a workout program?
- How do I plan meals and make a shopping list?
- How do I scan a barcode?
- My exercise isn't in the list
- The calories don't match the package
- There are several food diaries. Which one do I use?
- How do I log a run?
- How do I track body measurements?
- How do I track supplements?
- How do I track water?
- How does the fasting tracker work?
Money
Budgets, bills, debt and the money calculators.
- Can I connect my bank?
- How do I start a budget?
- Is my money information saved to my account?
- How do I build an emergency fund?
- How do I edit or delete a transaction?
- How do I make a plan to pay off debt?
- How do I track my bills?
- How do I track my net worth?
- What are recurring templates in the budget?
- Where are the money calculators?
- How do I understand my credit score?
Learning and knowledge
Courses, the knowledge library and finding things to learn.
- How do SkillForge courses work? Are they free?
- Knowledge search finds nothing
- Where is the Getting Started guide?
- A course link doesn't work
Community
Posts, circles, messages and mutual aid.
- How do I create or join a circle?
- How do I message someone? Who can message me?
- What is the Community (Commons)?
- Where are my replies and notifications?
- Who sees my posts? Can I pick the audience?
- Why can't I post? It says wait or links are blocked
- How do I find people and groups?
- How do I set up my community profile?
- How does Mutual Aid work, and is it safe?
- My circle isn't listed
- My Mutual Aid request only shows on my device
- The community feels empty. Is anyone there?
- How do challenges work?
Goals, calendar and Home
Goals, habits, the calendar, Home widgets and family tools.
- Can I sync with Google Calendar or Apple Calendar?
- How do I add an event to the calendar?
- How do I add, hide or reorder Home widgets?
- How do I set a goal?
- How do I track a habit?
- I deleted something by accident
- My streak reset but I did it
- What do parental controls actually do?
- Where are the ready-made goals and templates?
- Which goal tools save only on this device?
- Can my teen use their own account?
- How do I add a child?
- How do I earn XP and level up?
- How do I import or export a calendar file?
- I lost what I was typing
- My Home screen looks empty
- What is Kids Mode?
- What are quests?
- What is a Goal Autopsy?
- What is time blocking?
Fix a problem
When SOS will not load, will not save, or shows the old version.
- Does SOS work offline?
- How do I put SOS on my phone's home screen?
- I see 'This page couldn't load'
- I still see the old version
- Is SOS down right now?
- My changes won't save
- SOS won't load or the page is blank
- How do I clear the app's saved files?
- How do I refresh the page?
- SOS is slow
- Why does it forget me in a private window?
- Why does it say my sign-in expired right away?
Accessibility
Text size, screen readers, keyboard use, and how to tell us about a barrier.
- Does SOS work with a screen reader?
- How do I make the text bigger?
- I found something I can't use. How do I tell you?
- Can I reduce motion or raise contrast?
- Can I use SOS with only a keyboard?