Change email says I can't yet
Read the red message, because it says which check failed and what to do.
This needs an account. Sign in to the app first.
Steps
- Read the red message in the Change email address window. It tells you which one applies.
- "Please verify your email address first": tap Send me a verification email, open the link in it, then try again.
- "New accounts can change their email after 24 hours": wait until your account is a day old, then try again.
- "You have asked to change your email address 3 times": try again tomorrow.
- "Too many tries from this connection": wait a while, or try another network.
- "We could not start that change": check the address for typing mistakes, or try another address. This message is the same for every reason.
- "Your sign-in has ended": sign in again, then start again. Still stuck? Write to admin@sosforchange.org.
If you typed your address wrong when you joined
Write to admin@sosforchange.org and we will help. The window suggests this when your address is not verified or your account is new.
Why these limits exist
They keep SOS from being used to send email to people who did not ask for it.
The last message is the same whatever the reason, on purpose. It never says whether another account uses an address.
What happens next
Once you pass the checks, we email a confirmation link to the new address.