Terms of Service

1 Acceptance of these terms

By downloading, installing, opening or using the Solution Oriented Society app and website ("SOS", "the App" or "the Service"), you agree to these Terms of Service ("Terms") and to our Privacy Policy, which is part of these Terms.

If you do not agree to these Terms, do not use the Service.

These Terms are an agreement between you and SOS Media, LLC, a Colorado limited liability company, which runs the service as Solution Oriented Society ("we", "us"). Section 1 of the Privacy Policy says how to reach us.

2 Eligibility

• You must be at least 13 years old to create an account and use SOS. When you create an account you confirm this. SOS does not check your age.
• The finance tools (investment tracking, retirement planning, options analysis, tax planning and net worth) are meant for adults, 18 and over. Do not use them if you are younger.
• If you are under 18, please read these Terms and the Privacy Policy with a parent or guardian.
• You need to be able to enter an agreement where you live.
• If you use SOS for an organisation, you confirm that you have authority to agree to these Terms for it.

We may suspend or close an account that we believe belongs to someone who does not meet these requirements.

3 Your account

3.1 Creating an account

To use most features you need an account with a valid email address and a password. Give accurate information and keep it up to date.

3.2 Keeping it secure

You are responsible for keeping your password safe and for what happens under your account. If you think someone has got into your account, change your password and write to admin@sosforchange.org.

3.3 One account per person

Each person may have one account. Do not create an account for someone else without their permission.

3.4 Your public username

The public username you choose at sign-up and the profile details you add can be seen by other members. If you would rather not be identified, do not use your real name.

4 Not medical, financial or legal advice

By using SOS you accept these limits. Please do not put off getting professional help because of something you read in the app.

5 Not a crisis service

The mental health, emotional wellness and recovery tools in SOS are for general educational support when you are not in crisis. They do not replace crisis services, emergency care or professional mental health treatment.

6 AI-assisted content

SOS does not use AI on your data today, and some of its content was made with AI help. By using SOS you understand that:

• There is no AI coach in the app, and the app does not send anything you enter to an AI company. If that ever changes, we will say so on this page and in the AI Disclosure first, and ask you before anything you write is sent anywhere.
• Much of the app's educational content was drafted with AI help, including Claude, and a person has not reviewed every page. It can be wrong or out of date.
• Nothing in SOS is professional advice of any kind. Check anything important with a qualified person or an authoritative source.
• SOS itself was built with AI assistance; the AI Disclosure explains how.
• If AI features are ever added, this section will describe them before they are switched on.

7 Acceptable use

7.1 You may

• Use SOS for your own personal, non-commercial wellbeing and learning
• Enter your own information to track your health, money and goals
• Share things you have made in the app (such as recipes or exercises) with the community

7.2 You may not

• Use SOS to give professional medical, financial or legal advice to other people
• Try to reverse engineer, decompile or extract the source code of the app
• Use automated tools to scrape, crawl or mass-download content
• Create fake accounts, pretend to be someone else or misrepresent who you are
• Post content that is illegal, harmful, abusive, defamatory or that violates other people's rights
• Harass, threaten or target other members, or post someone's private information without their consent
• Try to get into other people's accounts or data
• Do anything that could harm, disable, overload or impair our servers
• Use any part of SOS commercially without our written permission
• Use SOS for anything unlawful

We may remove content and suspend or close accounts that break these rules.

8 Intellectual property

8.1 Our property

The SOS app, including its design, features, content, trademarks, logos and underlying technology, belongs to SOS Media, LLC (operating as Solution Oriented Society) and is protected by copyright, trademark and other laws. Do not copy, reproduce, distribute or make derivative works from our content without written permission.

8.2 Your licence to use the app

We give you a limited, non-exclusive, non-transferable, revocable licence to use the SOS app for your own personal, non-commercial purposes under these Terms.

8.3 Feedback

If you send feedback, ideas or suggestions about the Service, you give us a perpetual, irrevocable, royalty-free licence to use them without any obligation to you.

9 Your content and data

You keep ownership of what you enter into SOS (health logs, journal entries, money records, recipes and so on). We do not claim ownership of your personal data.

You give us permission to store, process and show that content as needed to run the Service for you. That includes showing what you post in community areas to the other members those areas are open to.

You can download much of your data (Settings, Download My Data) and delete your account (Settings, Delete Account). What happens to your data is described in sections 9 and 11 of the Privacy Policy.

10 Links and other services

SOS contains links to other websites and uses other services to provide some features. They are listed in section 6 of the Privacy Policy. We do not control them and we are not responsible for their content, accuracy or privacy practices.

Your use of them is covered by their own terms and privacy policies.

11 Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY.

WE DO NOT WARRANT THAT:

• The Service will be uninterrupted, error-free, or secure
• Any information or content in the app is accurate, complete, reliable, or current
• The Service will meet your specific requirements or expectations
• Any defects will be corrected

Some jurisdictions do not allow exclusion of implied warranties. If this applies to you, some of the above limitations may not apply.

12 Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SOS MEDIA, LLC (OPERATING AS SOLUTION ORIENTED SOCIETY) AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION:

• Loss of data or profits
• Physical injury or health outcomes resulting from reliance on app content
• Financial losses resulting from reliance on financial content in the app
• Emotional distress
• Loss of goodwill or business opportunities

OUR TOTAL CUMULATIVE LIABILITY FOR ANY CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE PAST TWELVE MONTHS, OR (B) ONE HUNDRED US DOLLARS ($100).

Some jurisdictions do not allow limitation of liability for certain damages. If you live in such a jurisdiction, these limitations may not apply to you.

13 Indemnification

You agree to indemnify, defend, and hold harmless SOS Media, LLC (operating as Solution Oriented Society) and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Any content you submit through the Service

14 Ending your use

14.1 By you

You may stop using the Service and delete your account at any time from Settings, Delete Account. Your data is then removed as described in section 9 of the Privacy Policy, including the short period it can remain in backups.

14.2 By us

We may suspend or end your access if we believe you have broken these Terms or are misusing the Service, or if the law requires it. We may also stop offering the Service.

14.3 What continues

When your access ends, your licence to use the Service ends. The parts of these Terms on disclaimers, limits on liability, indemnification and governing law continue to apply.

15 Disputes and governing law

15.1 Talk to us first

Before taking legal action, please write to admin@sosforchange.org and give us a chance to put things right.

15.2 Consumers in the EU

If you are a consumer living in the European Union, the mandatory consumer protection laws of your country may also apply to you.

16 Changes to these terms

We may change these Terms. When we do, we will change the "Last updated" date at the top of this page. For a significant change we will tell members before it takes effect, in the app and, where email is set up, by email.

If you keep using SOS after a change takes effect, you accept the new Terms. If you do not agree, you can delete your account first.

17 Contact