SOS is slow
The first visit is slowest, and a weak connection or a full browser can slow SOS down.
The first time
The first visit downloads the app. The loading screen says a slow connection can take longer, and the next visit will be much faster.
Each screen also loads the first time you open it, and opens faster after that.
What you can try
- Check your connection. Open another website to compare.
- Close other tabs and apps that use the internet.
- Reload the page.
- Open the Help status page. It tells you if SOS is answering slowly.
If your device is short of space
When your browser is short of space, SOS may not be able to keep its files, so it downloads them again on each visit.
Free some space on your device, or tap Clear saved copies on the Help status page.
Tell us if it stays slow
Tap the Help button, then Send a note instead. Choose Something's broken and tick Include details about this screen.