Why is my data gone on a new phone or browser?
Some tools keep entries only on one device, so a new phone or browser starts without them.
Steps
- Sign in with the same email address you used before. Entries saved to your SOS account show up on every device.
- If an entry is still missing, think about where you made it. Some tools keep entries only on one device. The related article about what stays on this device lists them.
- If you still have the old phone or browser, go back to it. The entries are there unless you cleared site data or deleted the app.
- For the Encrypted Vault, go back to the old device and use Export Vault Backup in the Security tab. On the new one, set a PIN, then tap Import Vault.
- If an entry you saved to your account is missing after you sign in, check your connection and reload. If it is still missing, write to admin@sosforchange.org.
Why this happens
Many tools save to your SOS account, so entries follow you between devices. Some tools keep entries only in this browser or app. That is how they work today.
Clearing your browser data, switching to a new phone or deleting the app removes entries that are saved only on the device.
What happens next
Entries kept only on a device cannot be restored by SOS. Write down anything you cannot afford to lose before you switch phones or clear browser data.