We believe you deserve to know when and how artificial intelligence is involved in your experience with SOS. This document explains exactly what AI does and doesn't do in our app, its limitations, and what you should and shouldn't rely on it for.
Solution Oriented Society uses AI and machine learning in several areas of the app. Here is a transparent breakdown:
Some informational articles, tips, and explanations are drafted with AI assistance, then reviewed by our team for accuracy.
AI analyzes patterns in your tracked data (with your permission) to surface observations like "your sleep score drops when you log high stress."
AI helps surface relevant tools, exercises, recipes, and educational content based on your stated goals and usage patterns.
AI helps explain what your tracked metrics may mean in general educational terms (not diagnosis).
Any chat or coaching features use AI language models to respond to your questions in an educational context.
Journaling prompts, goal-setting suggestions, and some template content are AI-assisted.
No matter how sophisticated, AI cannot replace the judgment of a qualified physician, licensed therapist, certified financial advisor, or attorney.
We want you to use AI-powered features with informed expectations. Here are honest limitations:
AI language models can generate plausible-sounding but incorrect information. This is sometimes called "hallucination." We work to reduce this through human review and grounding AI responses in verified sources, but errors may still occur. Always verify important health, financial, or legal information with qualified professionals and authoritative sources.
AI does not know your full medical history, your complete financial picture, your personal circumstances, or the nuances of your life situation. General information from AI must be interpreted in the context of your specific situation — which only you and your professionals can fully understand.
AI systems are trained on large datasets that may contain cultural, demographic, or historical biases. We work to identify and mitigate biases in SOS, but we acknowledge this is an ongoing challenge across the AI industry. Health research and financial literature themselves contain historical biases that AI may reflect.
AI models are trained on data up to a certain point in time and may not reflect the most current medical guidelines, research, financial regulations, or legal standards. Always check with current sources for time-sensitive decisions.
While we strive to make AI interactions empathetic and supportive, AI does not truly understand emotions, trauma, grief, or the complexity of human experience. In sensitive areas like mental health, grief support, and addiction recovery, AI features are supplemental tools only — not therapy.
We believe AI should augment human judgment, not replace it. Our approach to AI oversight:
When AI personalization features are active, your app usage data and voluntarily entered tracking data may be processed to generate insights and recommendations. This processing occurs to provide you with the Service.
We do not use your personal health, financial, or journal data to train AI models. Your personal data is used only to provide the Service to you, as described in our Privacy Policy.
SOS may use third-party AI services (such as large language model APIs) to power certain features. When we do, we use contractual data processing agreements to ensure your data is not retained or used for third-party model training. We will update this disclosure when we add new AI service providers.
We believe in clear labeling so you always know when AI is involved:
We will never intentionally deceive you about whether content is human- or AI-generated.
AI technology evolves rapidly. As we add or change AI-powered features in SOS, we will update this disclosure and notify users of material changes. We are committed to:
We take AI transparency seriously. If you have questions about how AI is used in SOS, encounter an AI response that seems wrong or harmful, or have concerns about AI's role in any feature, please reach out.
Report inaccurate AI outputs, ask questions about our AI practices, or share concerns about AI features.
ai@solutionorientedsociety.com